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What is Cultural Intelligence?

Cultural Intelligence (CQ®) is a globally recognised way of assessing and improving effectiveness in culturally diverse situations. Based on peer reviewed academic research and validity conducted across more than 100 countries.

An Essential Skill

Learn how to strategically use cultural differences to come up with more innovative solutions.

Capability Framework

A research-based way of measuring and improving individual and organisational effectiveness across many culturally diverse workplace contexts including:

  • Inclusion
  • Creativity and Innovation
  • Adjustment and Wellbeing
  • Employee effectiveness
  • Leader performance
  • Recruitment, Retention, Talent Management
  • Quality Decision Making
  • Idea sharing

Cultural Intelligence (CQ®) goes beyond existing approaches of cultural sensitivity, unconscious bias, and cultural awareness and sets out the skills, abilities, and capabilities that individuals and organisations need to successfully and respectfully work with difference and diversity.

Four Key Capabilities

Cultural Intelligence begins with CQ Drive – the curiosity and motivation needed to work well with others.

Next is CQ Knowledge –understanding the kinds of differences that describe one group versus the next, without resorting to stereotyping specific cultures.

Third is CQ Strategy – learning how to plan effectively in light of cultural differences.

And finally is CQ Action – being able to adapt behaviour when the situation requires it.